Refund & Exchange Policy
We only accept returns for products that are received in a damaged condition.
To be eligible for a return due to damage:
- The issue must be reported within 48 hours of delivery.
- Clear photos and/or videos of the damaged item and packaging must be provided.
- The item must be unused and in its original condition and packaging.
Once the claim is reviewed and approved, we will provide instructions for the return process.
Refunds
- Refunds are available only for approved damaged-product returns.
- We do not offer store credit.
- Approved refunds will be processed to the original payment method.
Exchange Policy
We offer exchanges for size-related issues subject to the following conditions:
- Customers are encouraged to carefully review the size chart before placing an order.
- If you are unsure about sizing, please contact us before purchasing for size recommendations.
- A flat exchange fee of ₹150 will be borne by the customer towards shipping and handling.
- The product must be unused, unworn, and returned in its original packaging.
Customized Products
- Products made to custom measurements or customized specifications are not eligible for return or exchange.
- Please review all customization details carefully before confirming your order.
Final Sale Policy
- All sales are final.
- We do not accept returns, refunds, or exchanges except in cases where the product is received damaged.
- Size-related exchanges are subject to the exchange policy outlined above.
Contact Us
For damage claims, size assistance, or exchange requests, please contact us at:
Email: neeva.india@gmail.com
Phone: +91 7760565853
We reserve the right to refuse returns or exchanges that do not meet the conditions outlined in this policy.